Privacy Policy

When you make a booking, contact us or use our website, we may collect:

• Your name, email address and telephone number.
• Booking details, such as your dates of stay, number of guests and any additional services requested.
• Payment and billing information needed to process your booking.
• Information you choose to share with us in an enquiry or message.
• Your email address if you subscribe to our newsletter.
• Information about how you use our website, collected through cookies and website analytics.

We only ask for the information we need to provide our services, respond to enquiries and run our business.

Bookings and guest communication

We use the information you provide when making a reservation to manage your booking, communicate with you before and during your stay, arrange any extras you have requested and process payments.

Our direct bookings are managed through Inn Style, and we may also receive booking information from third-party platforms such as Airbnb.

We use this information to fulfil our booking agreement with you and to comply with our legal and accounting obligations.

Certain booking details are necessary for us to provide your stay. Without these, we may be unable to accept or manage a reservation.

Enquiries

If you contact us through our website or by email, we’ll use the information you provide to respond to your enquiry and help with your request.

We use this information because we have a legitimate interest in responding to enquiries, or to take steps towards a booking at your request.

We won’t automatically add you to our marketing mailing list simply because you’ve contacted us or made a booking.

Our newsletter

If you sign up to Life at Nàdar, we’ll use your email address to send you occasional news, seasonal inspiration and updates from Nàdar.

We’ll send these emails with your consent, and you can unsubscribe at any time using the link in our emails.

Gift vouchers

If you purchase a gift voucher, we use the relevant purchaser and recipient information to process payment, issue the voucher and manage its redemption.

We use this information to fulfil the purchase and meet any applicable financial record-keeping obligations.

Enquiry forms

When you submit an enquiry, we collect the details you provide, such as your name, email address, phone number and message. We use this only to respond to your enquiry.

Submissions are stored securely on our website and deleted automatically after 60 days. A copy is also sent to our email inbox, where it is kept for [60 days / X months]. If we go on to work together, we will keep relevant details for as long as needed to provide our services.

Lawful basis: legitimate interests in responding to your enquiry.

Sharing your information

We never sell or rent your personal information. We only share it with providers who help us run our website and business, such as our web host and email provider, and only on our instructions.

Questions and complaints

To access, correct or delete your information, or to raise a concern, email [email address]. You can also complain to the Information Commissioner’s Office at ico.org.uk.

Like most websites, we use cookies to help our website run smoothly and understand how visitors use it.

Cookies are small files stored on your device when you visit a website. Some are essential for the website to function properly, while others help us understand how people interact with our pages.

Google Analytics

We use Google Analytics 4 to understand how visitors find and use our website. This includes information such as:

• How you found our website.
• Which pages you visit and how long you spend on them.
• The type of device and browser you’re using.
• General information about where visitors are located.

This helps us understand what people find useful and make improvements to the website.

We use this information to look at overall visitor trends rather than to identify individual people.

Your cookie preferences

Some cookies are essential for our website to work, including those needed for security and certain website functions.

Analytics cookies are optional and are only used if you accept them through our cookie banner.

You can accept or reject optional cookies and change your preferences at any time using the Cookie Settings link in our website footer.

Some third-party services, including our booking system, may also use cookies. Further information about the cookies used on our website, including their purposes and duration, is available through our Cookie Settings.

Our lawful basis for processing personal data through consent-based analytics is your consent.

We never sell or rent your personal information.

We only share information where necessary to operate Nàdar, provide your stay or meet our legal obligations.

This may include trusted service providers such as:

• Inn Style and third-party booking platforms.
• Payment processing providers.
• Website hosting and email providers.
• Our newsletter platform.
• Accountants and other professional advisers, where necessary.

These providers may have their own privacy policies and obligations relating to the information they process.

Some providers may process information outside the UK. Where personal information is transferred internationally, we ensure that appropriate safeguards or other lawful transfer arrangements apply.

We only keep personal information for as long as reasonably necessary.

Booking and financial records are generally retained for six years from the end of the relevant financial year to meet accounting and legal requirements.

Enquiries and correspondence are kept for a reasonable period depending on their purpose, including any subsequent booking.

If you subscribe to our newsletter, we keep your details for as long as you remain subscribed, with limited records retained where necessary to respect unsubscribe requests.

Website analytics information is retained in accordance with our Google Analytics settings.

When information is no longer needed, we delete it securely or anonymise it.

We take reasonable steps to protect your personal information and work with trusted service providers to manage bookings, payments and website services securely.

Access to personal information is limited to those who need it to operate our business.

Under UK data protection law, you have rights over your personal information. These include the right to:

• Ask for a copy of the information we hold about you.
• Request corrections to inaccurate information.
• Ask us to delete your information in certain circumstances.
• Request restrictions on how your information is used.
• Object to certain uses of your information, including direct marketing.
• Request transfer of certain information to another provider.
• Withdraw your consent at any time where we rely on it.

Some rights are subject to legal exceptions, such as where we are required to retain information for accounting or other legal purposes.

If you’d like to exercise any of these rights or have questions about how we handle your information, please email us at hello@nadarlochlomond.com

If you’re unhappy with how we’ve handled your personal information, you can also make a complaint to the Information Commissioner’s Office (ICO) at https://ico.org.uk/.

Our website includes links to other websites and services, including booking platforms and local businesses.

These websites have their own privacy policies, and we recommend reviewing them before sharing personal information.

We may update this policy from time to time to reflect changes to our website, services or legal requirements. The latest version will always be available on this page.